Call Support Admin

About Puttery 

Welcome to Puttery, where we've redefined the classic game of putting with a modern twist. Our one-of-a-kind course features unique challenges and surprises at every turn, making each round exciting and engaging. But we're more than just a game – we're a social hub, where friends and family can come together for a fun and competitive experience. 

Our innovative auto-scoring technology tracks your progress and keeps the game moving, so you can focus on enjoying the moment. And with a bar area serving up inventive cocktails and delicious bites, there's no need to leave between rounds. 

At Puttery, we believe in creating a lively and welcoming atmosphere where everyone can feel at home. Whether you're looking to host a special event, plan a date night, or just have a casual outing with friends, we've got you covered.  

JOB PURPOSE

The Office Admin – Call Support plays a critical role in supporting centralized guest communication by answering calls on behalf of all Puttery and Drive Shack locations nationwide. This individual will also assist venue management with administrative tasks, employee documentation, and basic data entry needs. This is an onsite role located at Puttery on The Colony, Texas. 

Work Schedule may vary but based on call volume and operatonal need we need someone Wednesday - Sunday evenings, 5 PM - Close. 

RESPONSIBILITIES

• Answer inbound guest calls for all 14 Puttery and Drive Shack locations with professionalism and accuracy

• Provide timely information on venue hours, reservations, location details, and general inquiries

• Redirect calls and escalate guest concerns when necessary

• Collect, track, and organize employee paperwork, certifications, and required documentation

• Deliver venue communication to team members and guests, both in person and via phone or email

• Assist in tracking and organizing venue financials under management supervision

• Perform basic data entry as required

• Support other administrative duties and tasks as assigned by management

CORE-SKILLS

• Strong organizational skills: This job requires collecting, tracking, and organizing a variety of documents and financial records, so strong organizational skills are a must.
• Attention to detail: Accuracy is critical when it comes to managing employee paperwork, financials, and data entry, so an eye for detail is essential.
• Strong communication skills: The ability to communicate effectively with employees and customers in person, via telephone or email is crucial to this role.
• Customer service skills: This position involves interacting with guests on a regular basis, so having strong customer service skills, a friendly demeanor, and a desire to create a positive experience for customers is important.
• Flexibility and adaptability: This job may require working different shifts, including weekends and holidays, and may involve performing a variety of tasks, so being flexible and adaptable is important.

QUALIFICATIONS

• 1+ year of administrative or customer service experience preferred

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office (Outlook, Word, Excel)

• Strong organizational and multitasking abilities

• Professional phone etiquette and a calm, friendly demeanor

• Ability to work evenings, weekends, and holidays as scheduled

• Must be comfortable standing or walking for extended periods, both indoors and outdoors

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.